We will return via Royal Mail SD £500 insured.
If any further assistance is needed do not hesitate to get in touch. Under special circumstances we may be able to arrange a courier collection on your behalf however you will need to contact us in order to discuss the matter in more detail. Please ensure the device is adequately packaged in order to prevent further damage during transportation. We recommend doing this via Royal Mail Signed For or Royal Mail Special Delivery depending on the value of the item being sent. Once your repair has been booked you will need to send your device to us. During busy periods you can expect to be without your device for a maximum of 28 days, usual repair time is 5-7 business daysĮvery repair booking carries a minimum inspection fee of £15 whether or not a repair is possible. We will return all parcels back to the sender if the form is not completed. Once we’ve received your order you are required to fill out the form which is messaged to you. This again is a repair attempt, not a manufactured equivalent.įor warranty and testing purposes, send the device in it’s entirety. We preheat and monitor the board temperature during the repair to lessen this risk. Thermal shock and board warping is a risk factor and is unpreventable even with the correct safety measures in place. We are not held responsible for any damages which may occur during the repair process. We have over 10 years experience in IT and will carry out your repair to best of our abilities.
We also require, if possible, the passcode to be removed for testing. Please be advised although nothing will be done by our technicians to purposely cause loss of data and files from your device we do recommend a backup before leaving the device with us. By purchasing this service you agree to our terms and conditions (TOS).
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